Choosing a home care agency is about more than just finding services — it’s about finding the right people to guide you through one of the most important transitions in life. At Individual Home Care, we’ve built our agency around a simple but powerful mission: to help individuals and families navigate New York’s Medicaid waiver system with clarity, dignity, and compassion.

If you’re here, you’ve likely already seen our commitment to practical tools and step-by-step resources. But there’s more to our story — and more reasons why families and professionals across Long Island choose us as their trusted partner in homecare.

This section of our Resource Center offers an inside look at who we are, how we work, and what it’s like to be part of the Individual Home Care family.

Why Choose Our Agency?

There are many homecare agencies out there — but Individual Home Care was built with a specific focus: supporting families through New York's Medicaid and waiver systems, especially in complex cases involving TBI, NHTD, or OPWDD programs.

So what sets us apart?

• Specialized Medicaid Knowledge: From NYIA assessments to pooled trusts and service coordination, our team understands the fine print and the process. We don’t just provide care — we help you qualify for it.

• Responsive Communication: We believe you should never feel left in the dark. Our staff is trained to respond quickly, communicate clearly, and explain each step of the journey in everyday language.

• Culturally Attuned Care: We proudly serve diverse families across Nassau and Suffolk Counties. Our team is multilingual and trained to respect cultural values around family caregiving, communication, and independence.

• Care that Grows with You: Whether you’re seeking temporary support after a hospital stay or long-term care through a waiver, we design plans that adapt with your needs — not the other way around.

We invite you to meet the people behind our work, learn about our process, and see why so many families recommend Individual Home Care not just for our services, but for our heart.

Real Client Success Stories

One of the most powerful ways to understand what we do is to hear directly from those we've helped. In our Success Stories, you’ll find real accounts from clients and families who navigated complex Medicaid and waiver programs — and came out the other side with stability, clarity, and care in place.

Each story is different, but the themes are the same:

• A mother getting her adult son approved for OPWDD services after years of uncertainty

• A family in crisis securing home care through NHTD just in time to avoid nursing facility placement

• A daughter becoming a paid caregiver through CDPAP with our help completing the application and assessments

• A Spanish-speaking household finding a culturally sensitive team who could explain Medicaid requirements in their language

We share these stories not just to inspire, but to show what’s possible. With the right team in your corner, even the most complicated systems can become manageable. And at Individual Home Care, that’s what we’re here to provide — not just care, but solutions.

Printable Brochures in Multiple Languages

Access to care shouldn’t depend on whether English is your first language. That’s why we offer printable brochures in multiple languages, including Spanish, Haitian Creole, and others, so every family can make informed decisions about their care.

These brochures provide a clear overview of:

• The services Individual Home Care offers

• Our role in Medicaid waiver programs

• Eligibility basics and common application steps

• How to get started with our agency

We understand that many families rely on adult children, community workers, or advocates to help interpret paperwork and benefits. Our multilingual materials are designed to bridge that gap and promote informed care conversations at home, in churches, at community events, or in your local support group.

If you’re a professional or case manager, these brochures also make great handouts for your clients.

Stay Informed: Newsletter Sign-Up

Medicaid rules are constantly evolving. Waiver program policies shift, new assessments are introduced, and eligibility requirements can change with little notice. That’s why we offer a free email newsletter for clients, caregivers, and community partners who want to stay one step ahead.

When you sign up for the Individual Home Care Newsletter, you’ll receive:

• Updates on Medicaid policy changes in New York

• Caregiver tips and burnout prevention advice

• Spotlights on agency news and client success stories

• Printable resources and deadline reminders

It’s our way of making sure you always have access to timely, trusted information — without needing to chase it down. And we keep it simple, respectful, and useful — no spam, just support.

Individual Home Care: A Different Kind of Agency

There’s a reason our clients stay with us — and refer others. At Individual Home Care, we blend professional expertise with a deeply human approach. We don’t treat people like cases or paperwork. We listen. We explain. We help you advocate for your family, in a system that often feels like it’s working against you.

Everything you see in this section — from our brochures and newsletter to our real-life stories — is built around giving families the tools to move forward.

And while we’ve grown over the years, our mission hasn’t changed: to bring Medicaid-supported homecare within reach, one family at a time.

Want to Learn More? Let’s Talk.

If you’ve read our guides and stories and still have questions — or if you're ready to take the next step — we’re here to help. Contact us here to speak with a member of our team. We’ll help you get clarity on your options and walk you through what comes next.